PRODUCT & SERVICE DESIGN
Our practice starts with research, not looking for answers but for the right questions. Reframing our customers’ challenges, constantly interrogating our assumptions with field data & building rapid experiments to go from hypothesis to hyper-growth.
We call this the DY/DX Delta, an accessible and team-focussed process that allows us to take cognitive leaps and quickly get down to implementation and market testing.
The Delta includes a series of divergent and convergent phases to ensure that we are exploring multiple options from business model and unit economic mapping to technology development and solution design. quickly – testing, analysing and discarding those that don’t work for our customers and leaning into those that do.
From uncoordinated improvement efforts within silos to integrated programs designed around customer journeys and internal journeys.
From using industrial age processes and piecemeal technologies used inside silos to applying journeys in combination and in the right sequence achieving compound impact.